Covid-19 Status Updated
Update 19th December 2020
Only online and remote quotes are currently possible until further notice, when it is safe and advised to do so.
You can still book a remote online quotation, design or upload plans, sketches or photos online, or talk with us
Installation in clients homes is still permitted, subject to safe practise and other criteria
Read our full COVID-19 Update here
Condensation on the outer panes of windows
Covering the topic most popular this time of year, Condensation on the outer panes of a window
Click here to download your PDF or read below to learn the reasons why sometimes we all can get external condensation on modern, energy efficient windows
Or read the GGF Guide here
My windows are all misted up on the outside. What’s wrong with them?
The simple answer is nothing is wrong with them! In fact, external condensation can be proof that energy efficient windows are performing well (see below).
If nothing is wrong, why is there condensation?
The longer answer is that the modern windows that FENSA Approved Installers fit these days are so much more thermally efficient than those installed in decades past. As a result, the heat used to warm homes doesn’t escape through to the outer pane
The outer pane of glass is therefore cooler and when its temperature falls below dew point, moisture in the air condenses on it
Why does condensation only form at certain times of year?
The reason window condensation can be worse during Autumn
(and Spring) mornings is that at these times of year the temperature of the glass can really drop overnight, yet the dew point remains relatively high
Some windows can be affected more than others and slight changes in orientation or shelter can mean that windows or even panes next to each other can react differently
What can I do to stop external condensation forming?
Unfortunately, there is not much that can be done to stop this phenomenon. It usually doesn’t last long and shows that the heat being used to warm your home is being saved rather than lost through your windows - thus potentially lowering your heating bills and reducing your home’s carbon emissions
Reproduced from the public document by FENSA.org.uk
The New Green Deal and Wales
- Updated 13.10.2020
As per our recent communications, we are very pleased to confirm that, in line with government guidance, home energy-saving improvements carried out under the new Green Homes Grant scheme must be completed by a TrustMark Registered Business.
This represents a significant opportunity for businesses that complete the following works:
- Solid wall, under-floor, cavity wall or roof insulation
- Air source or ground source heat pump
- Solar thermal
In addition, households can use their voucher for further energy-saving measures. These include one or more of the following, providing more opportunities:
- Double or triple glazing/secondary glazing, when replacing single glazing
- Upgrading to energy-efficient doors
- Hot water tank/appliance tank thermostats/heating controls
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The government is today setting out further details of the range of measures included and how consumers in England will be able to claim the new vouchers, which are worth up to £5,000 for homeowners. Households on low income can receive vouchers covering 100% of the cost of the improvements, up to a maximum of £10,000.
Facts from this document
- Wales is not included in this deal
- Double or Triple Glazing can only be added to another higher priority home improvement
- Double or triple Glazing must be upgrading from single Glazing not old double glazing
- Heronhurst are established members of Trade Mark and can help providing you are located in an area of England we cover and meet all other requirements
Unfortunately for most people this means this deal is out of their reach
Face Masks become compulsory
The only exception is on genuine health reasons
Disposable masks are available in-store for visitors should they not have them
Thank you for your co-operation and understanding
A Window and Door of many colours

This allows us to create bespoke coloured windows and doors that are a perfect match for your home
Not every home is the same, and neither are our colour choices
Blinds in Glass - the Blinds you never need to dust
Blinds always blowing about in the window when your windows or doors open?
Blinds constantly getting the your way?
Take a look at our Blinds in Glass solution for our Windows and Doors - sealed between two toughened glass units, you get life-long performance without the pain!
Find out moreNew Solidor Colours for Summer 2020
Available now in a new vibrant and rich Ruby Red, an on trend Midnight Grey and - our favourite - Tangerine
We've made our Window and Door Showroom COVID-SAFE
We're COVID-Safe here at Heronhurst Window and Door Studio Abergavenny
With full social distancing in operation throughout the company, from Sales, Service through to Installation - our showrooms, offices and in your home
In addition to improved regular sanitising of ourselves, our products and our equipment, we have full PPE available to our staff and visitors including masks, gloves, wipes and of course sanitiser gel!
We work behind screens when preparing quotations and visuals for you, and made our showrooms by appointment only - so only allow one family in at any one time, and allowing us a clean-down time inbetween
We've made it as safe as possible to improve your home, so why not now visit ours? Book online at https://www.heronhurst.co.uk/quote/ or call us on 01873 877670
Heronhurst return to work after COVID-19 Outbreak
- You can also call us or chat online (please be patient as limited availability as we are working from home)
- We offer ZOOM and MEET online Quotations, Design and Advice sessions, which you can pre-book here
- Drive-by Quotations will resume mid to late June 2020 - you can pre-book here
- Read our latest COVID-19 and Heronhurst Information here
Services Resume at Heronhurst Window and Door Studio following COVID-19 Restrictions
In addition to our Online Chat, Email and Telephone service which has been operational throughout, we are now resuming selected additional services in a safe way
Drive-by Appointments - BOOK NOW, available from 1st June 2020
In-Store Appointments - BOOK NOW, available from 2nd June 2020
Survey Appointments - If you have an order with us which hasn't been surveyed we will call you week commencing 1st June 2020 and book a date and time convenient to you
Installation Appointments - If you have an order with us which hasn't been installed or a date not already confirmed, we will call you week commencing 1st June 2020 and book a date convenient to you
Aftersales Service Appointments - If you have an a problem with one of our windows or doors, and a return visit has not already confirmed, we will call you week commencing 1st June 2020 and book a date convenient to you
As COVID-19 restrictions are on-going, this schedule is subject to change at short or no notice as advised and if any safety issues arise
Read the full COVID-19 Information on how it affects Heronhurst and our customers here
GGF - The Safe Guide for Homeowners
It provides a comprehensive one-stop advice booklet for anyone looking to have their Windows or Doors repaired or replaced during the current Covid-19 outbreak
You can download your copy hereAlternatively read our full Covid-19 Status and information centre here
COVAD-19 Status Update
Alidore Aluminium Designer Doors - Stylish, Secure and Insulated

A superb new range of true aluminium doors that are modern, have a range of hardware, offer great security and the insulation levels today's modern homes desire
FInd out more at https://www.heronhurst.co.uk/aluminium/aldidore/
NHS + Care + Frontline Workers Discount Offered

We are today pleased to announce the launch of our NHS + Care + Frontline Workers Discount, which can be used and combined with our other promotions on orders placed from 21st April 2020 to the end of the year
This small extra "thank you" is just our way of acknowledging the super efforts put in by these key members of our life, and highlighted during the Covid-19 Virus outbreak
We've made this additional offer as wide as possible - to it applies to all NHS workers, CARE workers, Supermarket and MiniMarket (local corner store) workers, and of course delivery drivers - if you think we've missed anyone, please let us know and we will do our best to include them
You can claim this extra saving in addition to our usual Shop-Local Savings and - until the end of June 2020 - on our Earlybird Return to Work Saver
Drive-by Window and Door Quote Service Launched

In response to the COVID-19 Virtus Outbreak, and our responsibility to look after our clients, our team and our business we have today launched Drive-by - South Wales' first Drive-by Non-Contact Window and Door Quotation Service
You can reserve your spot online, and one of our team will come along and take a few photographs of your home (any that require new Windows and / or Doors) and then using our Framepoint Technology and WindowCAD Digitally measure you Windows and Doors
We will prepare a full Quotation for you, with detailed specification and bundle this together with our Realvue Makeover Presentation - where you can view the new Windows and Doors on your home
Should you decide to buy, a full site survey can then take place when you are ready and you are happy to allow us back into your home
We hope you like this new service, and it's just one of the ways our family business is working to protect your family home
Find out more online about Heronhurst, our Team and our Clients at https://www.heronhurst.co.uk/covid-19/
Reserve your Drive-by Window and Door Quotation at https://www.heronhurst.co.uk/drivebyquote/
COVID-19 Virus and Heronhurst
In response to the current COVID-19 situation in the UK, I would like to take this opportunity to reassure you that Heronhurst has already taken a number of precautionary actions to ensure that we can continue offering the best service for you and your business whilst keeping our team safe
We are following all guidance and advice issued by HM Government and Public Health England
Business as Usual
- We are operating as normal and have so far had ZERO suspected cases of Coronavirus in the business
- We have reviewed our entire supply chain and are confident in our supply of all materials to meet demand
- We have fully prepared for office teams to start working remotely, ensuring we can still offer a full service whilst preventing the spread of the virus amongst our team
The Team
- We have introduced a clear travel policy, meaning we are fully aware of all travel arrangements our team has
- We have canceled our business travel plans to non-critical meeting and attendance to all marketing or product events
Hygiene
- Hand sanitiser and disinfection wipes are widely available across the business for our team to use, at their work stations and beyond
- Our showrooms and offices are sprayed regularly each day with a natural blend of 41 essential oils with antibacterial properties
- All shared work stations and facilities have been upgraded with additional hygiene products
- We are encouraging our team to follow best hygiene practices as recommended by the World Health Organisation.
To confirm, so far, we have had zero suspected cases of Coronavirus and our team is monitoring the situation very closely. We will keep you updated on the situation via email, but if you would like to find out more information, please see the current government information and advice
Yours Sincerely,
Andy Hill
Sales & Marketing
Christmas and New Year Opening
This year that means we close our doors at 4pm on Friday 20th December and re-open on Friday 3rd January 2019
You can still do plenty via our interactive website, including
- Design and Quote your Windows and Doors using our interactive RealVue Designer https://www.heronhurst.co.uk/realvue
- Book a FREE Home Quotation online at https://www.heronhurst.co.uk/home/book-n/
- Request a at-home Service Engineers Visit for Aftersales Service under warranty https://www.heronhurst.co.uk/service/
- Pay your account Deposit, Balance or Part-Payment https://www.heronhurst.co.uk/home/pay-account/
- Download Brochures https://www.heronhurst.co.uk/page/brochure-downloads/
- Request your Shop-Local Loyalty Card https://www.heronhurst.co.uk/local/
- Activate your Shop-Local Loyalty Card https://www.heronhurst.co.uk/activate/
- Activate your Ultion Secure Warranty https://www.heronhurst.co.uk/help/ultion-lock-guarantee-activation/
- Read our live reviews https://www.heronhurst.co.uk/reviews/
- Take a 3D Tour within our Window and Door Studio https://www.heronhurst.co.uk/home/inside/
And lots more at at https://www.heronhurst.co.uk/
Best wishes from all the team!
Looking for Pre-Christmas Installation for Windows and Doors?
We have now passed our Pre-Christmas Installation Cut-offs and are taking orders across our range of Windows and Doors for installation early 2020
And our third Christmas Video Short comes in
Take a peak from 2pm on Sunday 24th November 2019 here or on YouTube
Our Second Christmas Video Short
View it on YouTube or here now and Seasons Greetings from all the team!
Available from 9am on 23rd November 2019
Recent Posts
-
Covid-19 Status Updated
19 Dec, 2020 -
Condensation on the outer panes of windows
28 Oct, 2020 -
The New Green Deal and Wales
13 Oct, 2020 -
Face Masks become compulsory
11 Sep, 2020 -
A Window and Door of many colours
25 Aug, 2020 -
Blinds in Glass - the Blinds you never need to dust
22 Jul, 2020 -
New Solidor Colours for Summer 2020
22 Jul, 2020
Latest installations
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