Covid-19 Status Updated

19 Dec, 2020, No comments

Update 19th December 2020

Only online and remote quotes are currently possible until further notice, when it is safe and advised to do so.

You can still book a remote online quotation, design or upload plans, sketches or photos online, or talk with us

Installation in clients homes is still permitted, subject to safe practise and other criteria

Condensation on the outer panes of windows

28 Oct, 2020, No comments

FENSA - the UK's leading authority on Window and Door Installations, have just released their latest "Harry Explains..." document

Covering the topic most popular this time of year, Condensation on the outer panes of a window

Click here to download your PDF or read below to learn the reasons why sometimes we all can get external condensation on modern, energy efficient windows

Or read the GGF Guide here

My windows are all misted up on the outside. What’s wrong with them?

The simple answer is nothing is wrong with them! In fact, external condensation can be proof that energy efficient windows are performing well (see below).

If nothing is wrong, why is there condensation?

The longer answer is that the modern windows that FENSA Approved Installers fit these days are so much more thermally efficient than those installed in decades past. As a result, the heat used to warm homes doesn’t escape through to the outer pane

The outer pane of glass is therefore cooler and when its temperature falls below dew point, moisture in the air condenses on it

Why does condensation only form at certain times of year?

The reason window condensation can be worse during Autumn

(and Spring) mornings is that at these times of year the temperature of the glass can really drop overnight, yet the dew point remains relatively high

Some windows can be affected more than others and slight changes in orientation or shelter can mean that windows or even panes next to each other can react differently

What can I do to stop external condensation forming?

Unfortunately, there is not much that can be done to stop this phenomenon. It usually doesn’t last long and shows that the heat being used to warm your home is being saved rather than lost through your windows - thus potentially lowering your heating bills and reducing your home’s carbon emissions

Reproduced from the public document by FENSA.org.uk

The New Green Deal and Wales

13 Oct, 2020, No comments

Updated 13.10.2020

Whilst we are already registered and able to offer the Green Homes Grant, we have today decided, after weeks of deliberation, not to work with this scheme, as we do not believe it is transparent, open to the vast majority of our existing and potential clients, or of great value to most

Updated 19.08.2020

Registration with TrustMark confirmed as a requirement for the Green Homes Grant (Heronhurst is a registered member of the TrustMark Scheme)

As per our recent communications, we are very pleased to confirm that, in line with government guidance, home energy-saving improvements carried out under the new Green Homes Grant scheme must be completed by a TrustMark Registered Business.

This represents a significant opportunity for businesses that complete the following works:

Solid wall, under-floor, cavity wall or roof insulation
Air source or ground source heat pump
Solar thermal

In addition, households can use their voucher for further energy-saving measures. These include one or more of the following, providing more opportunities:

Double or triple glazing/secondary glazing, when replacing single glazing
Upgrading to energy-efficient doors
Hot water tank/appliance tank thermostats/heating controls

----

The government is today setting out further details of the range of measures included and how consumers in England will be able to claim the new vouchers, which are worth up to £5,000 for homeowners. Households on low income can receive vouchers covering 100% of the cost of the improvements, up to a maximum of £10,000.

Business and Energy Secretary Alok Sharma said:

Green home improvements will save people money on their energy bills, help to cut carbon emissions, and create new work for many thousands of builders, plumbers and other tradespeople.

Our TrustMark scheme will guarantee that building work is completed to a high standard by accredited tradespeople, ensuring consumers are fully protected.

TrustMark is the government-endorsed quality scheme covering work a consumer chooses to have carried out on their home. Households will be able to choose from approved tradespeople in their areas to carry out the work, but only approved and accredited installers will be able to be commissioned, ensuring high standards and consumer protection.

The Chancellor of the Exchequer, Rishi Sunak said:

The Green Homes Grant is a vital part of our plan for jobs as we secure the UK’s economic recovery from coronavirus. This is going to be a green recovery with concern for our environment at its heart.

It will help to protect and create jobs, while also saving people money and cutting carbon.

The Green Homes Grants will give homeowners, including owner occupiers and social/private landlords, vouchers to install one or more of the following:

solid wall, under-floor, cavity wall or roof insulation

air source or ground source heat pump

solar thermal

In addition, households can use their voucher for further energy saving measures. These include one or more of the following:

double or triple glazing/secondary glazing, when replacing single glazing

upgrading to energy efficient doors

hot water tank/appliance tank thermostats/heating controls

Later this month, homeowners across England will be able to access advice and support on improving the energy efficiency of their homes from the Simple Energy Advice (SEA) service. SEA will suggest appropriate home improvements that homeowners may be able to apply for support in funding.

Households will be offered a list of approved TrustMark and MCS registered tradespeople in their local area to carry out the work. Once the works are agreed, vouchers will start to be issued from the end of September so work can commence.

For example, if a homeowner of a semi-detached or end-terrace installed cavity wall and floor insulation, costing around £4,000, the homeowner would pay just £1,320 – with the government paying £2,680. Doing so could save the owner over £200 annually on their bills and reduce their carbon footprint by cutting 700 kg of CO2 a year from their home alone.

Chief Executive of the Energy Saving Trust, Mike Thornton, said:

The Green Homes Grant is a significant investment by the government in energy efficiency which will provide long term benefits to householders and the environment by cutting fuel bills and reducing carbon emissions. It will particularly help low-income households access much-needed funds to make their homes warmer. I would really encourage homeowners to apply for the scheme.

The funding will mean warmer homes for 600,000 households, with those on low income who are owner occupiers and in receipt of income-based or disability benefits, getting 100% subsidy up to a maximum government contribution of £10,000. As part of this package, £500 million will be earmarked specifically to support low-income, fuel poor households, including those living in rented accommodation.

Chief Executive of the Federation of Master Builders, Brian Berry, said:

The Green Homes Grant is a really welcome boost for the building industry as it recovers from the impact of COVID-19. The vouchers will be a significant benefit to households wanting to make their homes more energy efficient and reduce their energy bills, whilst providing much needed work for accredited installers at this difficult time.

Chief Executive of TrustMark, Simon Ayers, said:

Consumer confidence is not only essential to the recovery of the UK’s economy, but also to the protection and creation of key jobs that will support the long-term delivery of quality green home improvements.

That’s why having TrustMark accredited tradespeople will provide households with the confidence they need that those working on their homes have been thoroughly vetted for technical competence, customer service and trading practices.

Heating buildings accounts for almost a fifth of UK greenhouse gas emissions and reducing carbon dioxide from homes will be essential to reaching net zero by 2050.

The government’s wider green package, announced earlier this month by the Chancellor, also includes an additional £1 billion programme to make public buildings, including schools and hospitals across the UK more energy efficient. An additional £50 million will pilot innovative approaches to retrofitting social housing at scale.

Facts from this document

Wales is not included in this deal
Double or Triple Glazing can only be added to another higher priority home improvement
Double or triple Glazing must be upgrading from single Glazing not old double glazing
Heronhurst are established members of Trade Mark and can help providing you are located in an area of England we cover and meet all other requirements

Unfortunately for most people this means this deal is out of their reach

Face Masks become compulsory

11 Sep, 2020, No comments

From Monday 14th September 2020 Face Masks become compulsory for all visitors and staff to our Abergavenny Window and Door Studio, in line with Welsh Government requirements

The only exception is on genuine health reasons

Disposable masks are available in-store for visitors should they not have them

Thank you for your co-operation and understanding

A Window and Door of many colours

25 Aug, 2020, No comments

Our ColourReader technology lets you bring in something painted and we can colour match our Windows and Doors to it - across many of our PVCu, Composite, Aluminium and Timber collections
This allows us to create bespoke coloured windows and doors that are a perfect match for your home
Not every home is the same, and neither are our colour choices

Arrange your visit to our studio today, at https://www.heronhurst.co.uk/instore or talk with us on 01873 877670

Blinds in Glass - the Blinds you never need to dust

22 Jul, 2020, No comments

Fed up of constantly dusting your blinds?

Blinds always blowing about in the window when your windows or doors open?

Blinds constantly getting the your way?

Take a look at our Blinds in Glass solution for our Windows and Doors - sealed between two toughened glass units, you get life-long performance without the pain!

Find out more

New Solidor Colours for Summer 2020

22 Jul, 2020, No comments

We're delighted to announce the launch of the new 2020 Bold Colours from Solidor

Available now in a new vibrant and rich Ruby Red, an on trend Midnight Grey and - our favourite - Tangerine

We've made our Window and Door Showroom COVID-SAFE

15 Jun, 2020, No comments

We're COVID-Safe here at Heronhurst Window and Door Studio Abergavenny

With full social distancing in operation throughout the company, from Sales, Service through to Installation - our showrooms, offices and in your home

In addition to improved regular sanitising of ourselves, our products and our equipment, we have full PPE available to our staff and visitors including masks, gloves, wipes and of course sanitiser gel!

We work behind screens when preparing quotations and visuals for you, and made our showrooms by appointment only - so only allow one family in at any one time, and allowing us a clean-down time inbetween

We've made it as safe as possible to improve your home, so why not now visit ours? Book online at https://www.heronhurst.co.uk/quote/ or call us on 01873 877670

Heronhurst return to work after COVID-19 Outbreak

30 May, 2020, No comments

Due to Covid-19 Virus our services are a little different

Our Survey, Installation and Aftersales Service re-start Monday 1st June 2020, with some limitations and strict social distancing and improved hygiene practices in place across our business

Showrooms visits are now strictly by appointment only - you can book online here

The easiest way to contact us is still online - Get A Quote Online, request Aftersales Service Online or Pay your Account Online

You can also call us or chat online (please be patient as limited availability as we are working from home)
We offer ZOOM and MEET online Quotations, Design and Advice sessions, which you can pre-book here
Drive-by Quotations will resume mid to late June 2020 - you can pre-book here
Read our latest COVID-19 and Heronhurst Information here

Services Resume at Heronhurst Window and Door Studio following COVID-19 Restrictions

21 May, 2020, No comments

Selected services begin to resume

In addition to our Online Chat, Email and Telephone service which has been operational throughout, we are now resuming selected additional services in a safe way

Drive-by Appointments - BOOK NOW, available from 1st June 2020

In-Store Appointments - BOOK NOW, available from 2nd June 2020

Survey Appointments - If you have an order with us which hasn't been surveyed we will call you week commencing 1st June 2020 and book a date and time convenient to you

Installation Appointments - If you have an order with us which hasn't been installed or a date not already confirmed, we will call you week commencing 1st June 2020 and book a date convenient to you

Aftersales Service Appointments - If you have an a problem with one of our windows or doors, and a return visit has not already confirmed, we will call you week commencing 1st June 2020 and book a date convenient to you

As COVID-19 restrictions are on-going, this schedule is subject to change at short or no notice as advised and if any safety issues arise

Read the full COVID-19 Information on how it affects Heronhurst and our customers here

GGF - The Safe Guide for Homeowners

10 May, 2020, No comments

The Glass and Glazing Federation (GGF) has just launched The Safe Guide for Homeowners - Employing a glazing company to improve your home during the COVID-19 crisis

It provides a comprehensive one-stop advice booklet for anyone looking to have their Windows or Doors repaired or replaced during the current Covid-19 outbreak

You can download your copy here

Alternatively read our full Covid-19 Status and information centre here

COVAD-19 Status Update

1 May, 2020, No comments

We have updated our COVID-19 Advice with the latest National Government and Certass statements which you can read here

COVID-19 Statement

Alidore Aluminium Designer Doors - Stylish, Secure and Insulated

24 Apr, 2020, No comments

In-spite of the restrictions and limitations surround due to the Covid-19 Virus we today launch Alidore Aluminium Designer Doors - Stylish, Secure and Insulated

A superb new range of true aluminium doors that are modern, have a range of hardware, offer great security and the insulation levels today's modern homes desire

FInd out more at https://www.heronhurst.co.uk/aluminium/aldidore/

NHS + Care + Frontline Workers Discount Offered

21 Apr, 2020, No comments

We are today pleased to announce the launch of our NHS + Care + Frontline Workers Discount, which can be used and combined with our other promotions on orders placed from 21st April 2020 to the end of the year

This small extra "thank you" is just our way of acknowledging the super efforts put in by these key members of our life, and highlighted during the Covid-19 Virus outbreak

We've made this additional offer as wide as possible - to it applies to all NHS workers, CARE workers, Supermarket and MiniMarket (local corner store) workers, and of course delivery drivers - if you think we've missed anyone, please let us know and we will do our best to include them

You can claim this extra saving in addition to our usual Shop-Local Savings and - until the end of June 2020 - on our Earlybird Return to Work Saver

Find out more on our Savings Page

Drive-by Window and Door Quote Service Launched

16 Mar, 2020, No comments

In response to the COVID-19 Virtus Outbreak, and our responsibility to look after our clients, our team and our business we have today launched Drive-by - South Wales' first Drive-by Non-Contact Window and Door Quotation Service

You can reserve your spot online, and one of our team will come along and take a few photographs of your home (any that require new Windows and / or Doors) and then using our Framepoint Technology and WindowCAD Digitally measure you Windows and Doors

We will prepare a full Quotation for you, with detailed specification and bundle this together with our Realvue Makeover Presentation - where you can view the new Windows and Doors on your home

Should you decide to buy, a full site survey can then take place when you are ready and you are happy to allow us back into your home

We hope you like this new service, and it's just one of the ways our family business is working to protect your family home

Find out more online about Heronhurst, our Team and our Clients at https://www.heronhurst.co.uk/covid-19/

Reserve your Drive-by Window and Door Quotation at https://www.heronhurst.co.uk/drivebyquote/

COVID-19 Virus and Heronhurst

10 Mar, 2020, No comments

In response to the current COVID-19 situation in the UK, I would like to take this opportunity to reassure you that Heronhurst has already taken a number of precautionary actions to ensure that we can continue offering the best service for you and your business whilst keeping our team safe

We are following all guidance and advice issued by HM Government and Public Health England

Business as Usual

We are operating as normal and have so far had ZERO suspected cases of Coronavirus in the business
We have reviewed our entire supply chain and are confident in our supply of all materials to meet demand
We have fully prepared for office teams to start working remotely, ensuring we can still offer a full service whilst preventing the spread of the virus amongst our team

The Team

We have introduced a clear travel policy, meaning we are fully aware of all travel arrangements our team has
We have canceled our business travel plans to non-critical meeting and attendance to all marketing or product events

Hygiene

Hand sanitiser and disinfection wipes are widely available across the business for our team to use, at their work stations and beyond
Our showrooms and offices are sprayed regularly each day with a natural blend of 41 essential oils with antibacterial properties
All shared work stations and facilities have been upgraded with additional hygiene products
We are encouraging our team to follow best hygiene practices as recommended by the World Health Organisation.

To confirm, so far, we have had zero suspected cases of Coronavirus and our team is monitoring the situation very closely. We will keep you updated on the situation via email, but if you would like to find out more information, please see the current government information and advice

Yours Sincerely,

Andy Hill

Sales & Marketing

Christmas and New Year Opening

9 Dec, 2019, No comments

Every year the Heronhurst Team take a well earned break at Christmas

This year that means we close our doors at 4pm on Friday 20th December and re-open on Friday 3rd January 2019

You can still do plenty via our interactive website, including

Design and Quote your Windows and Doors using our interactive RealVue Designer https://www.heronhurst.co.uk/realvue
Book a FREE Home Quotation online at https://www.heronhurst.co.uk/home/book-n/
Request a at-home Service Engineers Visit for Aftersales Service under warranty https://www.heronhurst.co.uk/service/
Pay your account Deposit, Balance or Part-Payment https://www.heronhurst.co.uk/home/pay-account/
Download Brochures https://www.heronhurst.co.uk/page/brochure-downloads/
Request your Shop-Local Loyalty Card https://www.heronhurst.co.uk/local/
Activate your Shop-Local Loyalty Card https://www.heronhurst.co.uk/activate/
Activate your Ultion Secure Warranty https://www.heronhurst.co.uk/help/ultion-lock-guarantee-activation/
Read our live reviews https://www.heronhurst.co.uk/reviews/
Take a 3D Tour within our Window and Door Studio https://www.heronhurst.co.uk/home/inside/

And lots more at at https://www.heronhurst.co.uk/

Best wishes from all the team!

Looking for Pre-Christmas Installation for Windows and Doors?

2 Dec, 2019, No comments

We have now passed our Pre-Christmas Installation Cut-offs and are taking orders across our range of Windows and Doors for installation early 2020

And our third Christmas Video Short comes in

22 Nov, 2019, No comments

And this one is funny! Made us laugh anyway

Take a peak from 2pm on Sunday 24th November 2019 here or on YouTube

Our Second Christmas Video Short

22 Nov, 2019, No comments

And this years second Christmas Video Short came in today

View it on YouTube or here now and Seasons Greetings from all the team!

Available from 9am on 23rd November 2019

Latest installations

Don't forget to checkout our Facebook page and Twitter feed for all the latest updates and installation photos - and we'll be updating our gallery photo sections within each product page weekly

Click on the Facebook or Twitter logos below or go to

www.facebook.com/heronhurst

www.twitter.com/heronhurst

We have now passed our Pre-Christmas Installation Cut-offs and are taking orders across our range of Windows and Doors for installation early 2020

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