Peace of mind

For your peace of mind, at Heronhurst we guarantee every product we install against manufacturing and installation defects or faults

What is more, we have honoured our warranties for over 4 decades, so you can be sure we stand by what we promise

In need of attention?

If you are already a Heronhurst Window and Door Studio customer and have a problem with your existing purchase, you can contact Louise or Emma in our Customer Services Team who will be able to help

If your purchase and problem is within your warranty period, and is within the guarantee coverage, there is no charge or call-out fee - it's all free, with our compliments

However, if your purchase is older and now outside of warranty - we have after all been installing windows and doors since 1982 - we are happy to provide a chargeable service facility and very favourable rates for our existing customers

You can talk with us on 01873 877670

Get in touch

Your Heronhurst Warranty

Your Heronhurst Warranty provides peace of mind in the event of a repair or replacement service in the event of breakdown of any functioning part of your Windows or Doors, for the period covered


Windows & Doors PVCu, Aluminium, Composite Window & Door Frames, Slabs, Panels, Roofline (including Fascia, Soffit, Cladding, Guttering and Downpipes), Sealed Glass Units (installed within a Heronhurst product)


Timber Framed Windows & Doors, Sealed Glass Units when installed as a replacement unit within a brand other than Heronhurst's own Window or Door, Integral Blinds, ColourLAB®, Colourbond® and  Colourcoat® coatings


Hardware including Handles, Hinges, Door and Window Locks, Furniture, etc., ColourLAB® Colourware® Hardware and Ancillaries, Ancillaries Services including Electrical & Plumbing works and products. Plastering and / or Rendering, Flooring and surface finishings, including Windowboards (Internal Sills), and any items, parts or services not otherwise detailed

If we can’t repair your item, we’ll replace it with the nearest equivalent Window, Door or part. If no equivalent product is available we’ll discuss an alternative settlement with you, and we’ll always do our best to make sure that you’re satisfied with the outcome

Your Heronhurst Warranty excludes repairs or replacement due to failure caused by misuse, commercial use, accidental or intentional damage, or last of care, cleaning or maintenance

  • Deliberate damage to or neglect of the product or failure to follow the manufacturer’s instructions and/or guidelines
  • Consumer replaceable items including, but not limited to, sealants and other consumables
  • Cosmetic damage and/or non-functional parts which do not affect the normal use of the product including trims and scratches
  • The unblocking of drainage channels typically found in Windows and Doors, which is a owner maintenance requirement
  • Any loss suffered as a result of not being able to use the Window or Door, or for taking time off to supervise any home visit. In any event, the total liability for any loss over and above the purchase price of the original item can not be entertained
  • Consequential loss as a result of the Window or Door breaking down
  • Accidental damage, servicing, inspecting or cleaning of the warrantied Windows and Doors
  • Emergency Repair or Replacement is excluded from our service, and repairs or replacement will take place in the same or similar timescales as new orders. Any Emergency Repair or Replacement required is at the purchases own expense and cannot be reclaimed, howsoever caused
  • Failure to follow the manufacturer’s instructions and/or published guidelines for the Windows and Doors
  • Deliberate damage or neglect of the Windows and Doors

Please note we reserve the right to charge for the expense of a service visit, when we have been called out to assist and no fault has been found with the product on inspection

You have statutory rights in relation to your purchase and those rights are not affected by this warranty

Insurance Backed Warranties

With over 40 years continuous successful trading, with the same strong family ownership from day one, we like to think we will be around to look after you and your purchase for a long time to come

However, we understand sometimes you want extra peace of mind

That's why every installed domestic Window and Door with Heronhurst now comes with a full Insurance Backed Warranty with the country's leading home warranty insurer, HomePro Insurance

It's included without extra cost, and it runs for the duration of your Heronhurst original warranty

For most of our other products, you can choose to add-on a Home-Pro warranty - just ask        

Making a claim on your Warranty

If your product develops a fault, initially look for any obvious reasons for the breakdown and consult any troubleshooting guide in the manufacturer’s handbook or on their website or at www.heronhurst.co.uk

Visit our Support pages at www.heronhurst.co.uk if you're still having problems with your product, where you will be able to submit an online support request, and upload supporting photographs to assist with your claim

Please have your Quotation or Order Reference and date of purchase to hand when you get in touch

You’ll find all of this information on your original Order Confirmation. This acts as your Warranty, so please make sure you keep it safe

Your Warranty Guide should be read in conjunction with the Terms of Business, included within your Order Confirmation documentation, with the latest version always published at www.heronhurst.co.uk

Heronhurst products are carefully manufactured and installed to consistently high standards to ensure long-term, trouble-free service. We adhere to all relevant standards and we are experienced in our trade. We have the utmost confidence in our range, and we're more than prepared to stand by our products with long-term warranties

Your product warranty is offered to give you peace of mind and to reassure you that you've made the right choice. It does not, nor is it intended to, affect your statutory rights in any way; the intention of our warranty is to give you a clear understanding of what to do if something should go wrong. You've chosen an exceptional product from a reputable supplier, and we back that with unbeatable service

You have chosen a reliable, dependable product. In the unlikely event that you experience a problem with your Heronhurst installation, don't be alarmed; it will be dealt with quickly and courteously

Your first action should be to contact Heronhurst Customer Service over the phone, online or in person with as much detail as you can, so we are best placed to remedy your problem quickly. Photographic evidence, help expidite your service claim

Please note that this information is correct and relevant to purchases made at time of you reading this, and may not be exactly the same cover you had when you made your purchase, if it was not today, as policies change from time to time and the cover provided is always made clear at time of purchase though inclusion of our terms included within your purchase documentation, so refer to your order confirmation with us. Rest assured that immediately when we change our policies, we change this information, and we never change the terms and benefits you get once you make your purchase - they always remain the same as what you were sold so you get the cover you were sold

Looking for general maintenance advice on our Windows and Doors?