Help and Aftercare

Before, During and After Care

Before you buy, during installation, throughout your extended warranty and beyond - our experienced team and resources are on hand to help and advise

Help and Advice Sections

Latest Updates

Guidance on what to look for in the latest Building Regulations for Windows and Doors in England and Wales

Latest Building Regulations

Guidance on the updated legal requirements for passive Trickle Ventilation in Windows and Doors for England and Wales

Trickle Vent Updates

Video Assistance

How-to Videos

See our How-to Videos for our Online Services including our WindowCAD designer, How to Measure for Remote or In-Studio Quotes, How to Sign Off your Order Confirmation Online and more

WindowCAD Designer

How to operate ERA Easy Clean Hinge on our selected Casement Windows (Instruction video)

ERA Easy Clean Casement Hinge Operation

Care Guides

Associated Links

Door-Stop Secure Guarantee, Register your door or make a Claimai

HomePro Insurance - our insurance backed warranty providers, with Fairtrades Approved Certification

FENSA - a government authorised competent person scheme for the replacement of windows and doors in England and Wales

ConstructionLine - Connecting buyers and suppliers in the construction industry - marketing and web-design company who look after everything Heronhurst online, at your home, in print and in store

TrustMark     - Bringing consumers and tradespeople together

Hill-Fencing - the family run Commercial and Domestic fencing company - our partner site for Architects and New Build

We are adding to our Help and Care Guides sections all the time, so it will become a valuable resource area for you

In the meantime, you are always welcome to talk with the team on 01873 858428 or email [email protected] - or use our online Live Chat when available or Contact Form when not

Get in touch!

Ask us any questions you like

Contact us

Detailed Written Quotations

No ifs or buts, a clear yet comprehensive written specification with graphic visual follows every quotation

Technical Survey Included

Our experienced qualified Surveyor carries out a final Technical Survey prior to manufacture, for final check-off and final dimensions then oversees your project


Reliable supply chain, our own installation teams, and careful in-house project management mean installation when you expect it

Long Term Warranties

A long term guarantee you can rely on, which as a family business we've honoured them for nearly 4 decades