Help and Advice
We're here to help and advice you every step of the way

Help and Aftercare

Before, During and After Care

Before you buy, during installation, throughout your extended warranty and beyond - our experienced team and resources are on hand to help and advise

Help Sections and Care Guides

Video Assistance

Associates and Links

Associated Links

Door-Stop Secure Guarantee, Register your door or make a Claim

Home-Pro Insurance - our insurance backed warranty providers, with Fairtrades Approved Certification

FENSA - a government authorised competent person scheme for the replacement of windows and doors in England and Wales

ConstructionLine - Connecting buyers and suppliers in the construction industry - marketing and web-design company who look after everything Heronhurst online, at your home, in print and in store - the provider of all Digital Smarts for Heronhurst online and in-store - online instant design and pricing for your windows and doors

TrustMark     - Bringing consumers and tradespeople together

Hill-Fencing - the family run Commerical and Domestic fencing company - dedicated website for Warm Solid Replacement Conservatory Roofs - our partner site for Architects, Professionals, Commercial and New Build

We are adding to our Help and Care Guides sections all the time, so it will become a valuable resource area for you

In the meantime, you are always welcome to talk with the team on 01873 858428 or email [email protected] - or use our online Live Chat when available or Contact Form when not

Get in touch!

Ask us any questions you like

Contact us

Detailed Written Quotations

No ifs or buts, a clear yet comprehensive written specification with graphic visual follows every quotation

Technical Survey Included

Our experienced qualified Surveyor carries out a final Technical Survey prior to manufacture, for final check-off and final dimensions then oversees your project


Reliable supply chain, our own installation teams, and careful in-house project management mean installation when you expect it

Long Term Warranties

A long term guarantee you can rely on, which as a family business we've honoured them for nearly 4 decades