Our Privacy Policy is here to help you understand how we collect, use and transfer your data, thus reassuring you that we work within our own strict guidelines which meet or exceed those imposed by GDPR

When you use our website, showroom, telephone or meet us in person, and you have not advised us otherwise, you are consenting to the collection, use and transfer for the information that you provide to us in accordance with the terms of this policy


The information we may collect from you

When you visit, use or register on our website, visit our showrooms, book a quotation over the phone or in person, you may be asked to provide certain information about yourself including limited personal details

With website use, we may also collect information about your usage of this and our associated websites as you and others browse our site, using a technology called “cookies” (see section below)


How we use the information we collect

The information you provide to us will enable us to provide you with access to our services and is used for general purposes including but not limited to: providing information, quotations, products and services you have requested, or subscribed to, helping personalise your experience on our website, instore, over the phone and in person

TheAndies.com operate this website and may share your information with Heronhurst Window and Door Centre Limited in order to provide you with the services and/or products you require

We may also provide other information about our products and services which we think you may find of interest, should you have purposely indicated we can do so. You acknowledge and agree that if you consent to this, we may contact you by post, telephone, SMS, Email or other digital forms relevant and available at the time

Should you no longer wish to be contacted, or wish to view or remove the data we hold on you, you can do this by visiting us here

If you wish to remove yourself purely from an Email, SMS or Digital Message Newsletter Subscription Service then you can do this automatically by replying directly with the word “unsubscribe” in the subject heading

We retain personal information for a period not exceeding 10 years or the duration of your warranty for purchases, and for a period not exceed 5 years for quotations, in order to reasonably provide the service you requested

From time to time we reserve the right to change this policy, in particular, to ensure compliance with relevant laws and practices, and it is your responsibility as a user of our services to familiarise yourself with this policy regularly to ensure you are aware of any changes. Use of our services following a change to this policy will signify your acceptance of the revised privacy policy


The information you provide to us will be held by us and will only be accessed by TheAndies.com and Heronhurst Window and Door Centre Limited for the purposes set out in this policy and for any other purposes you request

On occasion, we may also disclose your personal information to third parties if we are under a legal duty to disclose or share your personal data in order to comply with the law or in order to apply our terms and conditions of business or any other agreement with you. We may also need to share your information for the purposes of providing a service you require, such building regulations or otherwise


Testimonials, Reviews and Project Showcases

By uploading or responding to our review requests, you consent that we may use both the text and/or images as part of our marketing, through various media


Cookies and IP Addresses

Similar to most other commercial websites, we use a standard technology called “cookies” and web server traffic log files to collect information about how our customers use our website, in order to help us provide a better service

In order to do this, and with your browsers permission, we may use cookies which a small files stored on your computer, smartphone or tablet which enable us to identify things such as if you are a returning visitor. However, these cookies do not hold personal data

You are free to delete these cookies at any time and remove them from your device, and you can set your browser not to allow cookies if you so wish



We take special care to ensure any information we hold on you is stored securely and kept only for a reasonable time period in order to carry out the services you requested. This data is protected using industry-standard methods to deter the unlawful access or loss of your data, it’s destruction or damage


Your Rights

You can review the data we hold on you, ask us to make changes to it, to ensure it is accurate and up to date, and request removal from our systems of your personal date, within our lawful requirements


If you have any comments, questions or requests regarding our Privacy Policy they are welcomed to be submitted to us and should be addressed to Andy Hill [email protected]

Last revised 22nd June 2022