Help and Aftercare

Before, During and After Care

Before you buy, during installation, throughout your extended warranty and beyond - our experienced team and resources are on hand to help and advise

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Advice

Maintenance Care Guides

Hot Topics and Frequently Asked Questions

Guidance on what to look for in the latest Building Regulations for Windows and Doors in England and Wales


Latest Building Regulations

Guidance on the updated legal requirements for passive Trickle Ventilation in Windows and Doors for England and Wales


Trickle Vent Updates

Video Assistance

How-to and Explainer Videos

See our How-to and Explainer Videos for our Products and Online Services including our Realvue designer, How to Measure for Remote or In-Studio Quotes, How to Sign Off your Order Confirmation Online and more

How-to and Explainer Videos

How to operate ERA Easy Clean Hinge on our selected Casement Windows (Instruction video)


ERA Easy Clean Casement Hinge Operation

Links

Our partner websites

Organisations and Companies we work with

HomePro is our insurance backed warranty providers, with Fairtrades Approved Certification


HomePro Website

FENSA is a government authorised competent person scheme for the replacement of windows and doors in England and Wales


FENSA Website

ConstructionLine Connecting buyers and suppliers in the construction industry


ConstructionLine Website

TAUK.team marketing and web-design company who look after everything Heronhurst online, at your home, in print and in store


TAUK.team Website

Trustmark bring consumers and tradespeople together

Trustmark Website

Hill Fencing are the family run Commercial and Domestic fencing company


Hill Fencing Website

Get in touch!

Ask us any questions you like

Detailed Written Quotations

No ifs or buts, a clear yet comprehensive written specification with graphic visual follows every quotation

Technical Survey Included

Our experienced qualified Surveyor carries out a final Technical Survey prior to manufacture, for final check-off and final dimensions then oversees your project

On-Time

Reliable supply chain, our own installation teams, and careful in-house project management mean installation when you expect it

Long Term Warranties

A long term guarantee you can rely on, which as a family business we've honoured them for nearly 4 decades