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COVID-19 Virus and Heronhurst Windows and Doors Abergavenny

Our Response

In response to the current COVID-19 situation in the UK, I would like to take this opportunity to reassure you that Heronhurst has already taken a number of precautionary actions to ensure that we can continue offering the best service for you and your business whilst keeping our team safe

We are following all guidance and advice issued by HM Government and Public Health England

Updated 14th September 2020

All visitors to our Abergavenny Window and Door Studio, including staff when not at designated safe areas working alone, must wear protective face masks or position themselves behind protective screens as required under guidance from the Welsh Government

Ecemption is only allowed when a valid health reason allows

Updated 30th July 2020

Due to Covid-19 Virus our services are a little different

Our Survey, Installation and Aftersales Service re-start Monday 1st June 2020, with some limitations and strict social distancing and improved hygiene practices in place across our business

Showrooms visits are now strictly by appointment only - you can book online here

The easiest way to contact us is still online - Get A Quote Online, request Aftersales Service Online or Pay your Account Online

Initial Announcement

Business active

  • Following the Government Announcement of the 24th March 2020 and to help ensure to health of our team and our clients, we have today paused our business until it is safe and advised to re-open

For on-going orders

  • We have reviewed our entire supply chain and are confident in our supply of all materials to meet demand
  • We have fully prepared for office teams to start working remotely where possible, ensuring we can still offer our services whilst preventing the spread of the virus amongst our team
  • We have introduced our Drive-by Quotation Service for Windows and Doors which enables you to get a firm quotation for your Windows and Doors, without having to have someone in your home - find out more here

The Team

  • We tempreture check each morning every member of our team
  • We have introduced a clear travel policy, meaning we are fully aware of all travel arrangements our team has
  • We have canceled our business travel plans to non-critical meeting and attendance to all marketing or product events

Hygiene

  • Hand sanitiser and disinfection wipes are widely available across the business for our team to use, at their work stations and beyond
  • Our showrooms and offices are sprayed regularly each day with a natural blend of 41 essential oils with antibacterial properties
  • All shared work stations and facilities have been upgraded with additional hygiene products
  • We are encouraging our team to follow best hygiene practices as recommended by the World Health Organisation

Sales and Quotation

All Sales and Quotation services including Online, In-Store and At-Home are now available

Our at-home service is external survey only and is followed up by full design visuals and quotation via our Cloud Service or by post 

Our in-studio quotation service is available by Appointment Only with full health and safety procedures in our showroom, and only one person or family bubble at any time allowed

Survey

At-Home Surveys

We are carrying out at-home surveys five days a week, using social distancing, PPE and improved hygiene procedures 

Installations

Already in-progress installations pre-ordered projects have re-started and new orders are also being installed using social distancing, PPE and improved hygiene procedures

Product availability is slower than pre-COVID times and installation times on site are also a little slower as we take extra precautions

Aftersales

All outstanding Aftersales Service Enquiries have been contacted and new requests are being processed as usual

Please contact us via our online tools and submit pictorial support for your claim to help us expedite your help

Our aftersales service is carried out using social distancing, PPE and improved hygiene procedures

To confirm, our team is monitoring the situation very closely. We will keep you updated on the situation via this page and social channels, but if you would like to find out more information, please see the current government information and advice https://www.nhs.uk/conditions/coronavirus-covid-19/

We kindly request all visitors to our Window and Door Studio make use of either the Hand Sanitiser or our Soap and Water facilities upon entering our showrooms, and follow our distancing and hygiene procedures

Updated Advice from CERTASS and Government


Last updated: 01.05.2020

Dear Certass member

Today we received further clarification on tradespeople working in homes from the Chair of the Competent Persons Forum. A copy of this letter has been sent to all Competent Persons Schemes in response to the question of whether tradespeople can work in people’s homes

Replacing windows and doors in occupied homes should not be undertaken at this time as this is discretionary rather than essential unless required to repair damage to ensure the building remains safe or warm

We have been asked to ensure that our members are aware that non‐essential replacement/installation works should not be undertaken until the lockdown is complete or the government has issued updated guidance

Where homes or premises are unoccupied or separate to the main building, then the guidance on construction sites which allows work to continue would apply, if social distancing can be maintained

Separation from the house would require a thermal divide – this means that work for many conservatories or roofline could be carried out. We have already provided via the Certass Trade Association a method statement for emergency works. The good news from Government that the peak is behind us and that the Prime Minister will lay out a plan for the relaxation of lockdown next week. We are currently working on guides for post lockdown circumstances where social distancing is still enacted, these will be published alongside Government announcements

We appreciate how difficult this is for all of our industry, rest assured we are working hard to represent you all, provide practical guidance and most of all ensure you and the general public are safe

We know Certass members are the best in the industry, stay safe and let’s show everyone else how good our industry can be


Reference links:

GGF The Safe Guide for Homeowners employing a glazing company to improve your home during the COVID-19 crisis

The Safe Guide for Homeowners

Employing a glazing company to improve your home during the COVID-19 Crisis by the GGF - Glass and Glazing Federation

GGF Safe Guide for Homeowners - Click to download

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Visit our studio
HERONHURST Window and Door Studio
18 Mill Street Industrial Estate, Abergavenny NP7 5HE

Talk with us on Abergavenny 01873 877670
Aftersales Service 01873 858428
What's App and SMS Text Messages 07723 455659


We cover South Wales and the West Country including all NP and selected LD, HR, CF, GL and selected BS Postcode Areas within a 45 minute drive from our Abergavenny Studio. Outside of this area, our service is available upon our discretion and will require a remote initial quotation 
 
Heronhurst Window and Door Centre Limited. Company Reg. No. 05186594 VAT Reg. Number 840 7009 49


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