COVID-19 Virus and Heronhurst Windows and Doors Abergavenny
Our Response
In response to the current COVID-19 situation in the UK, I would like to take this opportunity to reassure you that Heronhurst has already taken a number of precautionary actions to ensure that we can continue offering the best service for you and your business whilst keeping our team safe
We are following all guidance and advice issued by HM Government and Public Health England
Business paused
- Following the Government Announcement of the 24th March 2020 and to help ensure to health of our team and our clients, we have today paused our business until it is safe and advised to re-open
For on-going orders
- We have reviewed our entire supply chain and are confident in our supply of all materials to meet demand
- We have fully prepared for office teams to start working remotely, ensuring we can still offer a limited service whilst preventing the spread of the virus amongst our team
- We have introduced our Drive-by Quotation Service for Windows and Doors which enables you to get a firm quotation for your Windows and Doors, without having to have someone in your home - find out more here
The Team
- We tempreture check each morning every member of our team
- We have introduced a clear travel policy, meaning we are fully aware of all travel arrangements our team has
- We have canceled our business travel plans to non-critical meeting and attendance to all marketing or product events
Hygiene
- Hand sanitiser and disinfection wipes are widely available across the business for our team to use, at their work stations and beyond
- Our showrooms and offices are sprayed regularly each day with a natural blend of 41 essential oils with antibacterial properties
- All shared work stations and facilities have been upgraded with additional hygiene products
- We are encouraging our team to follow best hygiene practices as recommended by the World Health Organisation
Sales and Quotation
Online and Drive-by No Contact Only
Our usual at-home and in-store full quotation service will resume as soon as it is safe to do so
Survey
No At-Home Surveys
We will be in direct contact will all clients due a home survey and continue to keep you updated as circumstances change during these difficult times
Installations
Already in-progress installations will be made safe in line with guidance, no new projects will be started as of 24.03.2020
We will be in direct contact will all clients due a home survey and continue to keep you updated as circumstances change during these difficult times
Aftersales
For emergency works only
Please contact us via our online tools and submit pictorial support for your claim to help us expedite your help
We will be in direct contact wtith all clients due a aftersales service call and continue to keep you updated as circumstances change during these difficult times
Downloadable Infomation Leaflets
To confirm, our team is monitoring the situation very closely. We will keep you updated on the situation via this page and social channels, but if you would like to find out more information, please see the current government information and advice https://www.nhs.uk/conditions/coronavirus-covid-19/
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