Before, During and After Care

Before you buy, during installation, throughout your extended warranty and beyond - our experienced team and resources are on hand to help and advise

Help Sections

• Obscure Glass Range
• Glass types
• FAQ - Frequently Asked Questions 
  
• Can I book a home visit?
• How to find us
• What's on display in your showroom?
• Can I rate or review you?
  
• Can I read existing customers reviews or testimonials and ratings?
• Can I recommend a family or friend?
• Can I get my own Shop-Local Local Loyalty Discount Card?
• How do I activate my Shop-Local Local Loyalty Discount Card that I already have?
  
• Can I see my new window and door layouts or colours on my home before I decide?
• Do you offer bespoke colours?
• Are there any offers or promotions on?
  
• What's your latest news or blog?
• I have an upgraded Ultion Secure lock on my new door, how do I activate the Warranty direct with Ultion?
  
• How to pay
• How to order
• Can I review my Order Confirmation and sign it off online?
• Warranty - what is covered
• Are there any vacancies at Heronhurst?
  
• Contact us
  

Care Guides

Windows

• Halo Ultimate Maintenance Guide
• Duraflex Do's and Don'ts Maintenance Guide
• Timeless PVCu Maintenance Guide
• Heritage Flush PVCu Maintenance Guide
  
• Re-Al Smart Aluminium Maintenance Guide
• Bereco Engineered Timber Maintenance Guide

Doors

• Door-Stop Composite Doors Maintenance Guide
• Solidor Composite Doors Maintenance Guide

Conservatories

• Ultraframe Conservatory Maintenance Guide

Accessories

• Yale Conexis L1 Digital Lock
• Activate your Ultion Secure Warranty

General Advice

• Condensation

 Video Assistance

• How to operate ERA EasyClean Hinge on our Casement Windows (Instruction Video)

Associated Links

Home-Pro Insurance - our insurance backed warranty providers, with Fairtrades Approved Certification

FENSA - a government authorised competent person scheme for the replacement of windows and doors in England and Wales

ConstructionLine - Connecting buyers and suppliers in the construction industry

TheAndies.com - marketing and web-design company who look after everything Heronhurst online, at your home, in print and in store

Xtraseller.com - the provider of all Digital Smarts for Heronhurst online and in-store

TheWindowClick.co.uk - online instant design and pricing for your windows and doors

TrustMark     - Bringing consumers and tradespeople together

Hill-Fencing - the family run Commerical and Domestic fencing company

Warmroofs.com - dedicated website for Warm Solid Replacement Conservatory Roofs

WindowPros.co.uk - our partner site for Architects, Professionals, Commercial and New Build

We are adding to our Help and Care Guides sections all the time, so it will become a valuable resource area for you

In the meantime, you are always welcome to talk with the team on 01873 858428 or email [email protected] - or use our online Live Chat when available or Contact Form when not

Get in touch!

Ask us any questions you like

Detailed Written Quotations

No ifs or buts, a clear yet comprehensive written specification follows every quotation

Qualified Survey Included

Our experienced qualified Surveyor takes final manufacturing dimensions and oversees the project

Ready when we say

Long Term Warranties

A long term guarantee you can rely on, as a family business we've honoured them for nearly 4 decades